These Terms of Service (“Terms”) govern your access to and use of YourPilot, a driver-hiring marketplace operated by G P Global Soft Tech Pvt Ltd. By creating an account, booking a ride, or otherwise using our services, you agree to be bound by these Terms.
1. Nature of the service
YourPilot is a technology platform that connects customers who own vehicles with independent, verified drivers (“Pilots”) for the purpose of having their vehicle driven by the Pilot. We do not own or operate the vehicles, and we do not employ the Pilots. We provide the platform, the verification, and the safety stack.
2. Eligibility
- You must be at least 18 years old to use the services.
- You must have the legal authority to enter into this agreement.
- Your vehicle must be roadworthy, registered, and covered by valid insurance.
- Pilots must satisfy our onboarding requirements, including KYC, licence verification, and background checks.
3. Account
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately at support@yourpilot.in of any unauthorised use.
4. Fares and payment
Fares are computed as set out in the Pricing page. Payment is processed through Razorpay. By using the services, you authorise us to charge your chosen payment method for the rides you book and the applicable fees.
5. Cancellation and refunds
Cancellation windows, refund eligibility, and the refund process are set out in our Refund & Cancellation Policy, which forms part of these Terms.
6. Code of conduct
- Treat Pilots, riders, and our staff with respect and dignity.
- Do not engage in unlawful, fraudulent, or harassing behaviour.
- Do not request a Pilot to violate traffic laws or drive recklessly.
- Do not consume alcohol or controlled substances inside the vehicle if you are the rider with a Pilot driving you.
- Repeated violations may result in account suspension or termination.
7. Customer obligations relating to the vehicle
- You confirm that your vehicle is in roadworthy condition with valid registration, fitness, pollution-under-control certificate, and insurance.
- You confirm that you have the legal right to engage a Pilot to drive the vehicle.
- You confirm that fuel is provided by you and is not charged to the Pilot.
8. Liability and insurance
Each ride is covered by third-party liability insurance for the Pilot’s actions, with particulars confirmed at booking. YourPilot’s liability for any claim arising from a ride is limited to the amount of the platform fee paid to us for that ride, except where Indian law prescribes otherwise.
9. Indemnity
You agree to indemnify and hold harmless G P Global Soft Tech Pvt Ltd, its affiliates, officers, employees, and agents from any claim or demand arising out of your breach of these Terms or your unlawful use of the services.
10. Suspension and termination
We may suspend or terminate your access to the services at any time for breach of these Terms, fraudulent activity, or where required by law. You may close your account at any time by writing to support@yourpilot.in.
11. Governing law and jurisdiction
These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms is subject to the exclusive jurisdiction of the courts at Coimbatore, Tamil Nadu.
12. Changes to these Terms
We may amend these Terms from time to time. Material changes will be communicated through the app and via email. Continued use of the services after a change constitutes acceptance of the revised Terms.
13. Contact
G P Global Soft Tech Pvt Ltd, 744, 3rd Floor, ICICI Bank Building, Ramanathapuram, Coimbatore 641 045, Tamil Nadu. Email support@yourpilot.in.